Hi. How can we help?
Getting Started
Learn the basics of UchatDorm, setting up your profile, and navigating the platform.
Account & Profile
Manage your personal information, security settings, and notification preferences.
Dorms & Housing
Everything you need to know about browsing, reviewing, and selecting your next dorm.
Finding Roommates
Tips and tools for matching with the perfect roommate safely and efficiently.
Credits & Billing
Information about UchatDorm credits, payments, referrals, and subscription plans.
Trust & Safety
Our commitment to keeping your data secure and maintaining a safe community environment.
Frequently Asked Questions
How does the roommate matching algorithm work?
Our algorithm looks at your lifestyle preferences, study habits, cleanliness, and social expectations to suggest the most compatible matches. You can always refine your preferences in your profile settings to get better recommendations.
Are dorm reviews verified?
Yes, we take review authenticity seriously. We use a combination of automated checks and manual moderation to ensure that reviews are written by actual students who have lived in or visited the dorms they are reviewing.
How can I earn UchatDorm credits?
You can earn credits by referring friends to the platform, writing detailed and helpful dorm reviews, or participating in community events. Credits can be used to unlock premium features and AI capabilities.
How do I delete my account?
If you wish to delete your account, please go to your Profile Settings, scroll to the bottom, and click "Delete Account". Please note that this action is permanent and will remove all your data, reviews, and matches.
Still need help?
Our support team is always ready to assist you with any questions or issues.